Austria: InfoPoint (V01)

Wednesday, January 31, 2024

Polaris Team Austria

For the switch to Polaris, we have set up this central page as an “InfoPoint”. Here you will find the most important information and links on the various subject areas.

If you are missing any information, please contact us at Thank you!


We are now offering all training participants who still have questions after the training an open consultation hour (in German only) via Zoom on the dates listed below. You don't have to register, just join the Zoom meeting. One or more trainers are waiting for you and will answer your questions or show you how to use the system.

The next dates (will be updated continuously):

  • Wednesday, March 6th – 9-10:30 a.m. (general Q&A)
  • Thursday, March 7th – 5-6.30 p.m (Topic: Events, Weekly Report + general Q&A)

Note: Click on the “Participate in the consultation hour (Zoom)” button to start the Zoom-Meeting. The link works at any time, trainers are only available at the times mentioned.


We have summarized the most important questions and answers for you.

Specific FAQ topics for Austria & Bosnia-Herzegovina

Here we have summarized for you the specific questions and answers that may arise when switching from Vivid Planet to Polaris.

Preparation for the software change (clubs)

Each club should carry out the following tasks in the existing management program (Vivid Planet) until the transition on March 8, 2024.

Data migration

Migrating data from the existing system to Polaris is very complex. For this reason, regular test migrations will be carried out until the changeover in mid-March in order to continually improve the data quality. In this area you can find out about the current status of migrations.

Going Live Ticker

From the beginning of March 2024, we will provide you with live information about the status of the changeover.