To make it easier for you as a member, we have gathered all support information in one place https://rotary-se.ladesk.com. There we will be updated with information wherever questions and tutorials come up.
You will eventually find more and more manuals, guides, tips and a knowledge base (FAQ) under the areas:
- Information from Rotary International (RI) with all official publications, info on My Rotary etc.
- Rotariana information
Technical support/info on Polaris and the One.com e-mail system
There are also forms to enter questions and/or suggestions related to:
- RI information and Rotariana information (answered by the respective District Governor)
- Technical support (answered by the respective district IT coordinator)
Be sure to ask the right person, and you will get a faster answer!
ASK YOUR CLUB'S IT COORDINATOR IN THE FIRST INSTANCE, WHO HAS BEEN
POLARIS TRAINING AND CAN HELP YOU IN THE FASTEST WAY !!!!
Secondly, go to https://rotary-se.ladesk.com for more information!
DO NOT send emails directly to us in Support at our personal addresses. There is a risk that your case will be delayed or not answered as our support system cannot monitor the issues. Nor do we receive statistics on the cases.
Also avoid phone calls directly to us in Support. After all, many people have a job to attend to.